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Admin16.07.2021

Offre d'emploi Tunisie : Real

Douglas Jackson and Cactus Search, two well-respected recruiters that specialise in contact centres, share examples of jobs descriptions for Contact Centre WFM Managers.
Admin31.07.2021

Real Time Analyst

Responsible in assigning work calls, SM, emails, chat,etc to agents• Scheduling staff around your forecast contact volumes• Forecasting — through simulations based on historical data, you can create a reliable schedule.
9010
Admin13.07.2021

Job: Real

To best action our WFM plans, we have lots of real-time considerations that we may need to make, across the course of the day.
6107
Admin05.08.2021

Job: WFM Real Time Analyst

Aptitude for effective data analysis and reporting.
3709
Admin23.09.2021

Offre d'emploi Tunisie : Real

We provide ten fundamental pieces of advice that are really helpful to keep in mind when embarking on any WFM-related process.
8600
Admin05.09.2021

Real Time Analyst

Experience in Real-time Monitoring, Scheduling or Forecasting.
8701
Admin15.09.2021

WFM

We get lots of advice from WFM expert Dougie Cameron on how to lower schedule dissatisfaction and provide advisors with a better work-life balance.
6603
Admin04.08.2021

Specialist, WFM Real Time in

We also take you through all the basic WFM components.
7705
Admin19.08.2021

Make Real

Complete daily testing of customer portals for each contact channel to ensure full functionality and take appropriate action in the event of any identified malfunctions.
1101
Admin09.08.2021

Real Time Analyst

Incumbents must also be able to work well in a team environment to accomplish common goals.
80010